Help
Help
Find practical answers and resolve common problems.
Start with the message shown in the app. It often tells you whether the problem concerns your workspace, plan, credit balance, document, or invitation.
Frequently asked questions
Answers about evidence, estimates, workspaces, and downloads.
Troubleshooting
Steps for sign-in, uploads, plans, invitations, and seats.
Glossary
Plain-English meanings of estimating and Bid Quota terms.
Before asking for help
Check the selected workspace and project, then copy the exact error message. Note what you clicked and whether the problem repeats after a reload. For document problems, include the filename and its displayed reading state. For payment problems, keep the payment confirmation.
Protect private information
Do not include passwords, email verification codes, or private invitation links in a public report. Share only the project details needed to explain the problem.
If your team has a support contact, send those details through that channel. Ask the organization owner first for team membership, plan, or member-credit-limit changes.